Privacy Policy
How we collect, use and protect your personal data
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1. Important Information and Who We Are
Tebex Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
Data Controller
Tebex Limited is the controller and responsible for your personal data.
Company Details
Company number 08129184, Levy Cohen & Co, 5.2 Central House, 1 Ballards Lane, London, United Kingdom, N3 1LQ
Data Privacy Manager
Liam Wiltshire - liam.wiltshire@overwolf.com
You have the right to make a complaint to the Information Commissioner's Office (ICO) at www.ico.org.uk. We appreciate the chance to deal with your concerns first.
2. The Data We Collect About You
We collect various types of personal data, which we have grouped as follows:
Identity Data
First name, last name, username or similar identifier
Contact Data
Billing address, delivery address, email address, telephone numbers
Transaction Data
Details about payments and products/services purchased
Technical Data
IP address, login data, browser type, operating system, device info
Profile Data
Username, password, purchases, account preferences
Usage Data
Information about how you use our website and services
We do not collect Special Categories of Personal Data (race, ethnicity, religious beliefs, sexual orientation, political opinions, health data, etc.) nor information about criminal convictions.
3. How Your Personal Data is Collected
Direct Interactions
You provide data by filling in forms, creating accounts, registering for services, contacting us via email, social media, live chat, or providing feedback.
Automated Technologies
We automatically collect Technical Data about your equipment, browsing actions and patterns through cookies, server logs, and similar technologies. See our Cookie Policy for details.
Third Parties
We may receive data from analytics providers, payment processors, and delivery service partners.
4. How We Use Your Personal Data
We use your personal data based on the following legal grounds:
Performance of Contract
To register you, process orders, manage payments, and deliver services
Legitimate Interests
To administer and protect our business, analyze data, improve services, prevent fraud, and grow our business
Legal Compliance
To comply with legal or regulatory obligations
Generally, we do not rely on consent except for sending third-party marketing communications. You have the right to withdraw consent at any time.
Marketing & Communications
We will get your express opt-in consent before sharing your personal data with third parties for marketing purposes.
You will receive marketing communications if you have requested information or purchased from us and have not opted out. You can opt out at any time by logging into your account, following opt-out links in emails, or contacting us.
5. Disclosures of Your Personal Data
We may share your personal data with:
- Other companies in the Tebex group
- Webstore partners and service providers
- Payment processors and delivery partners
- Professional advisers (lawyers, accountants, auditors)
- Regulatory bodies and authorities when required
- Potential acquirers in case of business reorganization
We require all third parties to respect the security of your personal data and treat it in accordance with the law. They may only process your data for specified purposes and per our instructions.
6. International Transfers
Many of our service providers are based outside the European Economic Area (EEA). We ensure appropriate protection by:
- Only transferring to countries with adequate protection levels
- Using Standard Contractual Clauses approved by the European Commission
- Implementing appropriate security safeguards
Contact us for more information about specific transfer mechanisms.
7. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.
You can help protect your data by:
- Never confirming bank or credit card details in emails
- Keeping your passwords private
- Avoiding personal information in passwords
- Changing your password regularly
We have procedures to deal with suspected breaches and will notify you and relevant authorities when required by law.
8. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes we collected it for, including legal and regulatory requirements.
By law, we must keep basic information about customers (Contact, Identity, Financial, and Transaction Data) for up to 10 years after they cease being customers for tax purposes.
In some cases, we may anonymize your personal data for research or statistical purposes, in which case we may use this information indefinitely.
9. Your Legal Rights
Under data protection laws, you have the following rights:
Right of Access
Receive a copy of your personal data and check its lawful processing
Right of Correction
Have incomplete or inaccurate data corrected
Right to Erasure
Request deletion of your personal data (subject to legal exceptions)
Right to Object
Object to processing based on legitimate interests or direct marketing
Right to Restrict Processing
Request suspension of processing in certain circumstances
Right to Data Portability
Receive your personal data in a structured, machine-readable format
Right to Withdraw Consent
Withdraw consent at any time without affecting prior processing
To exercise any of these rights, contact us. You will not be charged a fee unless your request is clearly unfounded or excessive. We aim to respond to all legitimate requests within one month.
10. Glossary
Legitimate Interest
The interest of our business in conducting and managing our business to enable us to give you the best service/product. We balance any potential impact on you and your rights before processing your personal data.
Performance of Contract
Processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Legal Compliance
Processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Internal Third Parties
Other companies in the Tebex group acting as joint controllers and providing IT and system administration services.
External Third Parties
Service providers, suppliers, professional advisers, and regulatory authorities who process data on our behalf.
Questions About This Policy?
If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us:
Company: Tebex Limited
VAT Registration: GB 167 189 962
Contact: https://www.tebex.io/contact/
Data Privacy Manager: liam.wiltshire@overwolf.com